PRIVACY ACT - REQUESTS FOR ACCESS AND CORRECTION AND COMPLAINTS
Causbrooks Finance is committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Requests for Access to Personal Information
In many cases, you are entitled to access the personal information that we hold about you. To request access, please contact our Privacy Officer.
- Method of Access: If we agree to give you access, we will do so in the manner requested by you, provided it is reasonable and practicable for us to do so. If we cannot give you access in the manner requested, we will endeavour instead to grant access in a way that meets both of our needs.
- Denial of Access: If we cannot give you access at all, we will give you written reasons why, and advise you of the further actions you can take. For example, the Privacy Act allows us to refuse access where it would have an unreasonable impact on the privacy of others.
- · Response Timeframe: We will respond to your request for access within a reasonable period of time. We will not charge you any fees for making a request for access to personal information. However, some fees may be incurred in providing you with access (e.g., photocopying costs).
Requests for Correction of Personal Information
We collect personYou may request us from time to time to update and/or correct the personal information that we hold about you. Where your personal information has been disclosed to third parties, you may also request us to notify those third parties of the changes. To make these requests, please contact our Privacy Officer.al information directly from you when you:
- Compliance with Requests: We will take reasonable steps to comply with your requests, unless it is impracticable or unlawful for us to do so.
- Refusal to Correct: If we refuse to correct personal information as requested, we will give you written reasons why, and advise you of the further actions that you can take.
- Response Timeframe: We will respond to your correction request within a reasonable period of time. We will not charge you any fees for making a request for correction of personal information.
Complaints and Concerns
We have developed procedures to assist you to resolve a complaint or concern about our privacy practices. Our complaint procedures are available to you free of charge.
How to Make a Complaint
In the first instance, please contact our Privacy Officer to submit your complaint. We would like to be the first to know if you are not happy with our privacy practices. You can contact us verbally or in writing. The Privacy Officer may request you to provide certain documents and other information to fully understand your complaint and the remedy you are seeking.
Our Response
- Acknowledgement: We will confirm receipt of your complaint within 7 days.
- Resolution: We will endeavour to resolve your complaint within 30 days. We will give you written notice of our decision in relation to your complaint. We will also notify other interested parties of the existence and resolution of your complaint, unless it is impracticable or unlawful for us to do so.
Contact
Privacy Officer
Causbrooks Finance
Suite 2 Level 3A, 1 Bligh Street SYDNEY NSW 2000
MAIL TO: GPO BOX 11, SYDNEY NSW 2001
PH. 02 8222 6100
FAX. 02 9222 1880
Email: privacyofficer@causbrooks.com.au
Causbrooks Finance
Suite 2 Level 3A, 1 Bligh Street SYDNEY NSW 2000
MAIL TO: GPO BOX 11, SYDNEY NSW 2001
PH. 02 8222 6100
FAX. 02 9222 1880
Email: privacyofficer@causbrooks.com.au
This version maintains the core elements of the original while ensuring clarity and compliance with relevant privacy laws.
